Shipping policy

SHIPPING POLICY

Thank you for shopping with Crowcandy.

Order Processing

Orders are generally processed and shipped within 7 days after your order is confirmed.

Once your order has been shipped, tracking information will be provided when available.

Shipping Time

We primarily use international express shipping services such as DHL, FedEx, UPS, or equivalent carriers.

Estimated delivery time after shipment is approximately 3–7 business days.

Estimated total delivery time:

Processing time: Up to 7 days
Shipping time: Approximately 3–7 business days
Total estimated delivery time: Approximately 10–14 business days

Please note that delivery times are estimates and may vary due to customs clearance, carrier delays, weather conditions, holidays, or other circumstances beyond our control.

Shipping Costs

Shipping costs, if applicable, will be displayed at checkout before you complete your order.

Customs Duties & Import Taxes

International orders may be subject to customs duties, import taxes, or other fees depending on the destination country.

Some of our shipping methods may include customs clearance and duties. However, customs procedures and charges vary by destination and shipping method.

If additional customs duties or import charges are imposed by the destination country's customs authorities, the customer may be responsible for those charges unless otherwise stated at checkout.

Tracking

When tracking information is available, it will be sent after your order has been shipped.

Please allow some time for the carrier's tracking system to update after receiving your tracking number.

Delayed or Lost Packages

If your package is significantly delayed or appears to be lost in transit, please contact us through our Contact page with your order number and tracking information.

We will work with the shipping carrier to investigate the shipment and assist you as much as possible.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate shipping information.

Crowcandy is not responsible for delays, failed deliveries, or additional shipping costs caused by incorrect or incomplete shipping information provided by the customer.