Refund policy

REFUND & RETURN POLICY

We want you to be satisfied with your purchase from Crowcandy.

Returns

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item should be unused, undamaged, and in substantially the same condition in which it was received.

To request a return, please contact us through our Contact page and provide your order number and the reason for your return.

Please do not return any item before receiving return instructions from us.

Return Shipping

Customers may be responsible for return shipping costs unless the product is defective, damaged upon arrival, or an incorrect item was sent by us.

Original shipping charges are generally non-refundable unless required by applicable law or the return is due to an error on our part.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.

Please provide:

• Your order number
• A description of the issue
• Clear photos of the item
• Photos of the packaging when relevant

After reviewing the issue, we may offer a replacement, refund, or another appropriate solution.

Refunds

Once we receive and inspect an approved return, we will notify you of the refund status.

If approved, the refund will be issued to your original payment method.

Depending on your bank or payment provider, it may take several business days for the refund to appear in your account.

Non-Returnable Items

Items may not be eligible for return if they:

• Have been used or damaged after delivery
• Are returned without prior authorization
• Are missing significant parts or components
• Are otherwise excluded from return under applicable law

Consumer Rights

Nothing in this Refund & Return Policy is intended to limit any consumer rights that cannot legally be excluded under applicable law.